AGREEMENT
This agreement is entered into by and between you and The CV Studio. By utilising services of The CV Studio, including purchasing any services or products from the website, you are entering into this Agreement with The CV Studio and indicating that you agree to be bound by these terms and conditions. All orders with The CV Studio are subject to our standard terms and conditions including, but not limited to the following:
PAYMENTS
Full payment for services is to be made immediately upon placement of order via the website or other channels. Should payment not be made, any services or packaged including any discounts offered by The CV Studio will no longer be valid.
An order will not be commenced until full payment is received by The CV Studio.
OUR PROCESS AND TERMS OF SERVICE
By processing payment, you are agreeing to the terms and conditions as outlined below:
1. Provide an existing Version of your Resume (if available) and book an online meeting.
Once you have purchased a professional resume your writer will contact you via e-mail or phone asking for a current resume. This will assist us with the initial review stage.
2. Schedule an Online Meeting
Our writer will then book an online meeting (according to your availability) to discuss your experience in more detail and tailor the resume to your needs. All meetings must be booked within 2 weeks after the payment.
3. Timeframes
Once we receive all documentation, requested and payment, within 7 working days, your resume/cover letter writing professional will e-mail you a brand new, professional resume/cover letter for your review and feedback*
*If you have an urgent submission request, please note that we will try our best to have that to you within the timeframe, however, we cannot be held liable if you miss your submission date.
All Interview Coaching sessions must be booked and completed within four (4) weeks from the date of the order being placed. The CV Studio reserves the right to offer extensions on this timeframe on a case by case basis.
4. Amendments
For the next week, your writer will answer any questions and make any changes you request during this time. We are dedicated to providing you with a quality product, and promise you the highest level of customer service.
Please note, we strictly have a no refund policy. We are happy to make any changes or additions during the one week period that you request, however, as the documents are written from a Human Resources perspective, it is from a professional perspective, which may not always be exactly what you want. That is why we provide you with an additional week to review the documents and provide us with any changes or additions that you would like made.
The CV Studio defines reasonable changes and reserves the right to refuse to complete amendments or changes due to excessive work request and/or expired timeframes. Please note: all orders are issued to you in both PDF and word format to ensure you have access to amend all documentation as required.
GUARANTEES
The CV Studio makes no guarantees regarding interviews or successful job applications.
The CV Studio will not be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures or other equipment failures.
DISCLAIMER
The documents which will be provided to you by The CV Studio are produced from the information provided by you. Our documents do not contain legal, professional or commercial advice. While every care has been taken to ensure that the content produced is useful and accurate, The CV Studio gives no guarantees, undertakings or warranties in this regard, and does not accept any legal liability or responsibility for the content or the accuracy of the information, or, for any loss or damage caused arising directly or indirectly in connection with reliance on the use of such information or documents. It is your sole responsibility to ensure the information you have provided is true, correct and able to be substantiated and that the information provided by you has been properly presented in any documents produced by us. Any errors or omissions brought to the attention of The CV Studio will be corrected as soon as possible.
PRIVACY
Any personal information you may provide to the Company is protected by the Privacy Act 1988. The Company does not, and never will, share Client information with any third parties, except when expressly required to do so under law.